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We have a QC team who tests your ordered products to make sure they are functioning correctly before they are packed and sent to you. In addition to the normal quality assurance checks, all the goods have passed in the factory line.
NeedBrightLife.com's Standard Return Policies are only applicable to the products purchased by you directly from NeedBrightLife.com. All returns require a Return Merchandise Authorization (RMA) number. The policy of Compensation First is available for all the problems.

Return Policy

You may return your purchase for a refund of the merchandise total within 30 days of delivery; all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount.
For some products, we offer a modified version of our return policy. If you are ordering one of these items, please click the link below to learn more about its return policy.

Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:
  • Clearance Items
  • Gift Certificates
  • Personalized Items
  • Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order)

Defective Item

We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We're happy to send you replacement parts as soon as possible.

Unauthorized Return

If you are making a return due to reasons not listed above, such as that you changed your mind, then the return shipping cost should be at your own expense.
Items returned by post office (maybe address changed, wrong address, no one at home or other reasons) without authorization of NeedBrightLife.com can only be refunded 80% of total order. If you still need the items, you may place a new order. If the items were shipped by Express, 100% of the item’s price will be refunded.Customer should contact NeedBrightLife.com Customer service within 30 days since shipment date when meet the problem.
Missing Item (Items missed completely or partially from an order).NeedBrightLife.com will ship the missing item to customer once we check it.If the item is just out of stock, full refund of the item’s price will be issued. Customer should contact NeedBrightLife.com Customer service within 30 days since shipment date when meet the problem.
Sweet reminder : remember to keep the package if “missing item” issue happens, because NeedBrightLife.com may need it to solve your problem. Any confirmation that cannot be fulfilled successfully due to customers’ responsibility, NeedBrightLife.com will refuse to solve this kind of problem.

Shipped but not Delivered

If the status of shipment is not updated and you still do not get the item after 30 days from the shipment since the shipment date, NeedBrightLife.com will reship the item to you.
In the force-majeure circumstances, NeedBrightLife.com will take special actions to deal with this problem.
These circumstances include: flood, fire, earthquake and other natural phenomena, strike, acts or actions of governmental bodies.

DOA (Dead on Arrival or Damaged on Arrival) Products

You may return the item damaged on arrival (physical damage or scratch) or item dead on arrival within 30 days after shipment if the delivery date is not traceable. Make sure that when the reshipment occurs, the after-sale’s time will be counted from the original item’s first shipment date.
In this case, please kindly provide us with proof as below:
  • The photos of original package with front and back sides.
  • The photos or video of the damaged item(s).
DOA products should meet the following standard:
  • The accessories, including the retail box, manuals, cables, and all other items originally included in the package are intact.
  • The problem of product is not caused by incorrect usage.
Customers in U.S. may request for a Return Label from Customer Service Center.

Wrong Items Received

If you receive wrong item different from the item you ordered, you may send it back to Needbrightlife.com. If you do not want to keep the wrong item, customers in U.S. may request for a Return Label from Customer Service Center.
If you like the wrong item, you may keep it and Needbrightlife.com will give you 30% discounts of its listed price. Needbrightlife.com will ship your original item in your order once we get your payment.

Unsatisfied Item

If you are not satisfied with the product purchased from Needbrightlife.com, you may return it for refund or exchange within 30 days after shipment if the delivery is not traceable ,and you should cover the returning fee. Please make sure the product you return is in the original packaging( all the accessories, including the retail box, manuals, cables, and all other items originally included in the product are intact) and the merchandise is in the same condition and will not affect our secondary sale.
If a reship is requested, Needbrightlife.com will assume the reshipping fee.

Return Address

Address: Building #30, 13725-13835 Pipeline Avenue, Chino, CA 91710
Email Address: service@needbrightlife.com
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